1. Return Eligibility:
   
   - All porcelain tiles must be in original, unopened, and undamaged condition to be eligible for a refund.
   - Any opened or damaged boxes of porcelain tiles will not be accepted for a refund.
   
   
   
2. Timeframe for Returns:
   
   - You may request a return for porcelain tiles within 15 days of the delivery date.
   - After 15 days, all sales are final, and we will not accept returns for any reason. 
   
   
   
3. Refund Process
   
   - Once we receive your returned porcelain tiles and verify their condition, we will process your refund within 10 business days.
   - Refunds will be issued in the original form of payment, excluding any shipping fees or restocking fees.
   
   
   
4. Shipping Fees:
   
   - The customer is responsible for all shipping fees associated with returns.
   - If you received free shipping on your original order, the cost of the initial shipping will be deducted from your refund.
   
   
   
5. Restocking Fee:
   
   - A restocking fee of 20% may be applied to all eligible returns.
   - The restocking fee will be deducted from your refund.
   
   
   
6. Damaged or Defective Porcelain Tiles:
   
   - If your porcelain tiles arrive damaged or defective, please contact us immediately.
   - We will either replace the damaged or defective tiles or issue a full refund, including any shipping fees.

To start a return, you can contact us at porcelanatiles@yahoo.com. Please note that returns will need to be sent to the following address: 13/37-39 Little Boundary Road Laverton North - VIC,3026

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at porcelanatiles@yahoo.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at porcelanatiles@yahoo.com.